Gibson Garage London Store Policies
Returns & Exchanges
If you are not 100% completely satisfied with your product purchase, return it within 14 days of the purchase date for a full refund of the product purchase price, full credit, or exchange of your choice. Please see below exception related to Exclusive Collections and Exclusive Experiences. Your return will be issued in the same form as the original method of payment. If the item was a gift, it may be exchanged or refunded in the form of store credit.
All products must be returned within 14 days of the invoice date and meet the criteria specified below:
1. Product must have been purchased from the Gibson Garage located at: Eastcastle St, London W1W 8NQ, United Kingdom.
2. All products purchased from an Authorized Dealer must be returned to that Dealer and are subject to Dealer’s return policy. All items purchased from Gibson.com are subject to the Online Store Policy located at Privacy policy – Gibson.
3. Product must be in the original packaging complete with all collateral materials such as mounting hardware, care kits, hang cards, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the product.
4. For returns based upon taste (only acceptable within 14 days), products must be in brand-new condition, showing no signs of wear or use such as scuffs, dings, or scrapes. All collateral materials should be in the same condition as when they were shipped.
5. Contain copy of sales receipt generated at time of sale.
6. Identification may be required.
All Sales Are Final for Gibson Garage Exclusive models, Artisan Collection models and Exclusive Experiences purchased at the Gibson Garage. For shipped items only, Gibson will offer a 24-hour quality review period following receipt and will refund or replace items damaged in transit. Following the 24-hour quality review period for shipped items, all sales are final. No refunds or exchanges will be offered for these items.
Instruments -MUST BE IN BRAND NEW, ORIGINAL CONDITION AND SHOW NO SIGNS OF WEAR OR USE INCLUDING, BUT NOT LIMITED TO, PICK SCRATCHES, BELT-BUCKLE SCRATCHES, SCUFFS, DINGS OR SCRAPES ON THE INSTRUMENT, CASE, OR COLLATERAL MATERIALS. Guitars must also include all original packaging, cases, manuals, warranties, certificates, and accessories that were included with the original purchase. Your refund will be only after we confirm that your returned item meets these requirements.
Strings -Only defective accepted and cannot show signs of long-term usage. This also includes incorrectly packaged string sets.
Instrument care -Product may only be returned if unopened.
Accessories -Product cannot show signs of long-term use.
Parts -Product cannot show signs of long-term use.
Pickups -Product cannot show signs of long-term use. Additionally, we offer the option of after 14 days and up to 60 days of invoice date, returns can be made for an exchange of another Gibson Pickup only of equal or lesser value.
Clothing -Product may only be returned in new condition.
Services-All sales are final on all repair and restoration services.
Currency and Exchange Rate Disclaimer
All refunds will be issued in GBP (£), the local currency of the Gibson Garage London. Any currency exchange risk or loss due to fluctuations in exchange rates is the responsibility of the customer.
Warranty & Service
We offer the following warranty on its product offerings: · Instruments – please visit Gibson Help Center to register your instrument and review the warranty.
Strings -No warranty after 14 days from invoice date.
Instrument care -No warranty after 14 days from invoice date.
Accessories -No warranty after 14 days from invoice date.
Parts -Limited lifetime warranty for manufacturing defects.
Pickups -Limited lifetime warranty for manufacturing defects.
Clothing -No warranty after 14 days from invoice date.
Requesting Service or more Information
If you need help with a specific part, service or warranty work reach out to us.
Contact Information
UK: 0800 058 4720
Outside UK: +44 20 4570 5400
Contact Support – Gibson