Gibson Limited Warranty

Gibson Demo Shop and Mod Collection Product Warranty

For 2 years following its purchase from Gibson Brands, Inc., each Limited Warranty Instrument is warranted to be free from defects (other than cosmetic defects, which do not impact playability as described below) in materials and workmanship.

AS-IS Cosmetic Defects Each Limited Warranty Instrument may have cosmetic defects which are explicitly listed in the Warranty Evaluation, which can be found in your purchase materials. These cosmetic defects are not covered under this Limited Warranty.

If at any time during the 2 year warranty period your Limited Warranty Instrument malfunctions as a result of faulty materials or workmanship, Gibson will repair the defect(s) or replace the instrument, as deemed appropriate in its sole discretion. Gibson reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. If replacement of your instrument is deemed appropriate by our staff, Gibson will replace the instrument with one of the same or most similar style of a value not in excess of the original purchase price of your instrument.

This Limited Warranty covers the cost of both labor and materials on any repair deemed necessary by our Consumer Service Representative for 2 years from purchase from Gibson Brands, Inc. In the unlikely event that your instrument is destroyed, lost or damaged beyond repair, while in the possession of Gibson or a Gibson Certified Service Center, Gibson will replace that instrument with one of the same or most similar style of a value not in excess of the original purchase price of your instrument. Any insurance covering the instrument, including but not limited to collector's value insurance, must be carried by owner at owner's expense.

YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE.

This Warranty Is Subject to The Following Limitations:

THIS WARRANTY DOES NOT COVER:

  1. Repairs of cosmetic defects that are listed in the Warranty Evaluation, which can be found in your purchase materials.
  2. Any instrument that has been altered or modified in any way, or upon which the serial number has been tampered with or altered by any party other than Gibson or a Gibson Certified Service Center.
  3. Any instrument whose warranty card has been altered, or upon which false information has been given.
  4. Any instrument that has been damaged due to misuse, negligence, accident, or improper operation.
  5. The subjective issue of tonal characteristics.
  6. Shipping damages of any kind.
  7. Any instrument that has been subjected to extremes of humidity or temperature.
  8. Normal wear and tear (i.e., worn frets, worn machine heads, worn plating, string replacement, scratched pickguards, or damages to or discoloration of the instrument finish for any reason).
  9. Any instrument that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.
  10. Cracking, discoloration, or damage of any sort to the finish or plating for any reason.

HOW LONG DOES THE TWO YEAR LIMITED WARRANTY LAST?

This Limited Warranty lasts for two years and begins on the date of purchase from Gibson Brands, Inc. as indicated on your receipt. The warranty period is not extended if Gibson or a Gibson Certified Service Center replaces a warranted product or any part(s). Gibson may change the availability of limited warranties, at its sole discretion, but any changes will not be retroactive. After this 2 year period:

GIBSON MAKES NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER. ALL IMPLIED, WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. SOME STATES AND/OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES SO THAT THE ABOVE MAY NOT APPLY TO YOU.

GIBSON SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGES SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATIONDAMAGES FOR LOSS OF PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE INSTRUMENT, WHETHER IN CONTRACT OR IN TORT, EVEN IF GIBSON OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND GIBSON SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS, OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.

How To Obtain Warranty Service

In the event of malfunction of your Gibson Limited Warranty Instrument, you should notify Gibson Consumer Service at 1-800-444-2766 or service@gibson.com.

The owner must ship the instrument, freight, and insurance pre-paid, to the nearest Gibson Certified Service Center. If there is no Gibson Certified Service Center near you, contact Gibson for information and an authorization to return the instrument to Gibson. No instrument may be returned to Gibson without such prior return authorization. Only authorized Gibson Certified Service Centers may perform warranty service and any service performed by unauthorized persons will void this Limited Warranty. Gibson disclaims liability for defects or damage caused by services performed by unauthorized persons or non-warranty service not performed by Gibson or a Gibson Certified Service Center.

When contacting Gibson, you must include a complete written description of the malfunction of the instrument. If non-warranty work is required or recommended by Gibson, a quotation will be issued and must be approved by you before any non-warranty work is commenced. You should consider quotations obtained for non-warranty work immediately and advise Gibson or the Gibson Certified Service Center of your wishes. You are not required to purchase non-warranty work in order to obtain service on materials covered by this warranty. Following its inspection of an instrument upon its arrival, Gibson or the Gibson Certified Service Center will advise you of the approximate date of completion. The repaired instrument or part will be returned to you, freight collect insured.

No representative or other person is authorized to assume for Gibson any liability except as stated in this warranty. This warranty gives you specific rights which vary from state to state or from country to country.

Need to know more or have additional questions? Reach out to us.

Gibson Brands, Inc.
ATTN: Customer Service
209 10th Ave South
Suite 460
Nashville, TN 37203

1-800-4GIBSON

service@gibson.com

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