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Dealer Support Representative

The U.S. Dealer Support Representative is responsible for generating and managing orders for assigned Custom Shop dealers. This includes core models, proprietary runs and Made 2 Measure instruments.

GIBSON

Gibson Brands, Inc. (“Gibson” or the “company”), the world’s most iconic guitar brand, has shaped the sounds of generations of musicians and music lovers across genres for more than 100 years. Orville Gibson founded the company in 1894 in Kalamazoo, Michigan, Gibson has a legacy of world-class craftsmanship, legendary music partnerships and progressive product evolution that is unrivalled among musical instrument companies. Our portfolio of brands includes Gibson as well as many of the most beloved and recognizable music brands, including Epiphone, Kramer, and others; we also own Gibson Pro Audio with brands such as KRK and Cerwin-Vega. Many Gibson instruments are highly collectible since Gibson was at the forefront of innovation for many genres of music including big band, rock-n-roll, and blues. Gibson operates via a central headquarters based in Nashville, TN, supporting five manufacturing facilities as well as four regionally-based support centres that enable the sales, marketing, and distribution activities in each of four different worldwide regions.

OVERALL JOB PURPOSE

The U.S. Dealer Support Representative is responsible for generating and managing orders for assigned Custom Shop dealers. This includes core models, proprietary runs and Made 2 Measure instruments.

ROLES, RESPONSIBILITIES & REQUIREMENTS

• Must have in-depth Custom Shop product knowledge, Historic Gibson product knowledge, guitar production knowledge, a keen understanding of the high-end guitar market, sales experience, and the ability to foster lasting customer relationships.
• Must be highly organized, proactive, and focused on results.
• Daily tasks include writing detailed Made 2 Measure spec sheets, pricing orders, creating and submitting product data and SKU information, organizing woods and materials, scheduling orders, answering dealer questions, hosting visiting dealers, traveling to dealers and events, and tracking the progress of items in production.
• Must be able to lift up to 40 lbs, in some instances repetitively.

PERSON SPECIFICATION

Required Experience and Qualifications

• Accountability: Makes a personal and sincere commitment to goals. Clearly communicates goals to key stakeholders and the broader organization.
• Responsibility: Possesses an attitude of ownership for not only their goals and functional area, but also the entire enterprise.
• Transparency: Embraces the concept of total openness of information and action. Effectively collaborates with all levels of the organization by engaging in effective dialogue within the business and with external stakeholders.
• Organizational skills: Effectively manages and prioritize multiple and conflicting projects without dropping the ball. Able to track and manage multiple timelines and assets deliveries.
• Team player: Effectively builds relationships and trust. Understands and supports other so they can be successful within the company.
• Creative thinking: Ability to find creative and innovative solutions to complex problems
• Communication skills: Great communicator in written and oral form
• Fluent in Microsoft Office tools including Word, Excel, PowerPoint, and Outlook.

Travel

Periodic domestic and international travel to and between various dealers and events will be required (approximately 10-15%).

Nota Bene:

The company’s job descriptions are not intended to be a complete detailed account of all expected/anticipated activities. We operate in a fast-moving and competitive global environment and therefore need employees to be flexible.

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