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Friday May 19th, 2000

Search and ye shall find serial numbers and more

Today gibson.com debuts new ways to self-search for serial numbers and identify instruments. First, you may download a definitive resource for your instrument research. That will assist you in getting the exact information you need right away. If you still have questions then contact Customer Support by email. Finally, you may call toll-free 24/7 at 1-800-4GIBSON.

Please Note: The Customer Support representatives don't appraise your instruments over the telephone or quote market value. Other excellent sources with greater market expertise for that kind of information are your authorized Gibson Dealers. Click here to find your nearest authorized dealer and then consult them. You can also contact the publishers of the authoritative Blue Book of Guitars for appraisal information.

Our previous serial number and guitar identification search mechanism was automated. That is, you didn't talk to anyone but entered a serial number or answered either/or and yes/no questions based upon your answers to a few questions. Simple but not always satisfying as new information became available or as new questions came to the minds of our users.

Now, you can download various files provided by the comprehensive, authoritative Blue Book of Guitars. Their new Sixth Editions include a volume for electrics and one for acoustics. These are the very same sources our Customer Support representatives use to help Gibson and Epiphone players worldwide. Now you can read and research your questions in the proverbial sanctity of your own home or office. Our new search site even provides a link to download Adobe Acrobat Reader enabling you to download, read, and print the relevant files.

Here's a list of the files you can download and the categories of information available:

If you still have questions grab your keyboard and email us. Customer Support answers most emails within 24 hours. Finally, call us 24/7, anytime at 1-800-4GIBSON to talk to one of our knowledgeable Customer Support representatives.

In the upcoming weeks the search site and files will be updated to include photos of many of the instruments to aid you in identifying your instrument. As new models debut we will add those as well.

The search site also allows you to search for your nearest Gibson Musical Instruments dealer, contact the nearest product catalogs, or search the entire GMI site.

Ready, set, click here to go to the new search site now . You must provide your own food and refreshments.

  
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