Always world-class, Gibson customer service is now worldwide, offering global, round-the-clock, toll-free customer service. In addition to the U.S.—where customers have received Gibson’s unequaled support 24-hours-a-day, seven-days-a-week for years—Gibson Guitar now offers a universal, international, toll-free hotline (00 800 4 GIBSON 1) to customers in Italy, France, Spain, Portugal, Norway, the Netherlands, Belgium, Luxembourg, Denmark, Switzerland, the United Kingdom, Germany, Sweden, and Austria. The same 24/7 service is also available online by e-mailing service.europe@gibson.com. Customers can catch all the latest Gibson news in Europe at gibson.com/eu as well as on Gibson's comprehensive websites in the U.K.(gibson.com/uk), the Netherlands (gibson.com/nl), Spain (gibson.com/es), France (gibson.com/fr), Belgium (gibson.com/be), Italy (gibson.com/it), Germany (gibson.com/de), and now Portugal (gibson.com/pt).

The European Customer Service department, located in the Netherlands, is staffed by highly-trained musicians who are familiar with every aspect of Gibson’s inventory of brands. Customers who call are now able to receive expert advice in Italian, Spanish, French, German, English, and Dutch. In the coming year, Gibson plans to explore opportunities to extend the same high-quality service to customers in Japan, China, and Korea.

“A guitar player or piano player with first-hand knowledge of the quality of our instruments and our service does not have to think twice about buying another Gibson or Baldwin,” says Henry Juszkiewicz, Chairman and CEO of Gibson Guitar. “We’re in it for the long run. Gibson and Baldwin have been making instruments for over a hundred years, and we view top-quality customer service as one of our strongest long-term sales tools.”