Gibson Guitar Customer Service Rocks Around the Clock Adding Expert Advice in Portuguese

Musical Giant’s World Class Customer Service Offers Global Free Customer Service

FOR IMMEDIATE RELEASE…Nashville, Tennessee..Dec. 27, 2005…Always world-class, Gibson customer service continues its outreach worldwide, offering global, round-the-clock, toll-free customer service. In addition to the U.S.—where customers have received Gibson’s unequaled support 24-hours-a-day, seven-days-a-week for years—Gibson Guitar and Gibson Europe now offer a universal, international, toll-free hotline (00 800 4 GIBSON-1) to customers in Italy, France, Spain, Portugal, Norway, the Netherlands, Belgium, Luxembourg, Denmark, Switzerland, the United Kingdom, Germany, Sweden, and Austria.

The 24/7 service is  available online by e-mailing service.europe@gibson.com. The European Customer Service department, located in the Netherlands, is staffed by highly-trained musicians who are familiar with every aspect of Gibson’s inventory of brands. Customers who call or e-mail questions are now able to receive expert advice in Italian, Spanish, French, German, English, Dutch, and Portuguese. In the coming year, Gibson plans to explore opportunities to extend the same high-quality service to customers in Japan, China, and Korea

“A guitar player or piano player with first-hand knowledge of the quality of our instruments and our service does not have to think twice about buying another Gibson or Baldwin,” says Henry Juszkiewicz, Chairman and CEO of Gibson Guitar. “We’re in it for the long run. Gibson and Baldwin have been making instruments for over a hundred years, and we view top-quality customer service as one of our strongest long-term sales tools.”

Gibson is known worldwide for producing classic models in every major style of fretted instrument, including acoustic and electric guitars, mandolins and banjos. Gibson’s digital guitar represents the biggest advance in electric guitar design in more than 70 years. Founded in 1894 in Kalamazoo, Mich., and headquartered in Nashville, Tenn. since 1984, Gibson Guitar Corp.’s family of brands now includes Epiphone, Dobro, Valley Arts, Kramer, Steinberger, Tobias, Slingerland, Maestro, Baldwin, Hamilton and Wurlitzer

CONTACTS:
Caroline Galloway                 440-338-3469           caroline.galloway@gibson.com

Jason Padgitt                        310-854-8140           jpadgitt@rogersandcowan.com

Ari Surdoval                          615-871-4500           ari.surdoval@gibson.com

QUALITY      PRESTIGE   INNOVATION