Gibson Europe has implemented personal 24/7 communication coverage for consumers in western Europe, bringing Gibson to a level of customer service that is unmatched in the worldwide musical instrument industry. A multi-lingual staff based in Gibson Europe's headquarters in Vianen, The Netherlands, will provide user-to-user support initially to consumers in Italy, France, Spain, Portugal, The Netherlands, Belgium, Luxemburg, Denmark, Switzerland and the United Kingdom, and then to Germany, Norway, Sweden and Austria.

In a business where few companies offer a toll-free phone number and some even warn customers that email responses could take from five to ten working days, Gibson Europe now offer a Universal International 800-Freephone Number, which is 00 800-4 GIBSON 1, (00800 4442 7661), 24 hours a day, 7 days a week. (For mobile calls this will be subject to the providers’ terms and conditions.) The 24/7 email address is service.europe@gibson.com

Customer satisfaction in Europe will pay off in future sales, according to Gibson chairman and CEO Henry Juszkiewicz. “A guitar player or piano player with first-hand knowledge of the quality of our instruments and our service does not have to think twice about buying another Gibson or Baldwin,” Juszkiewicz says. “We’re in it for the long run – Gibson and Baldwin have been making instruments for over a hundred years – and we view top quality customer service as one of our strongest long-term sales tools.”

Gibson Europe’s Customer Service department is staffed with musicians who are familiar with every aspect of Gibson Europe’s inventory of brands. They handle a variety of services for Gibson and Baldwin owners and fans, including questions about any of the guitars, mandolins, banjos, basses, pianos, amps, drums, and other instruments that the companies have made since 1894, warranty card registration and catalog requests.