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Tour Guide

Job Location: Memphis, TN

Gibson Brands, Inc., the world’s premier musical instrument manufacturer and the home of such preeminent brands as Gibson, Epiphone, Baldwin and Wurlitzer, is looking for a Tour Guide.  This position will be based out of Gibson’s Memphis Retail Division.


To create a transformational factory tour experience for all of our guests through quality engagement and knowledge of the brand, process, and product. To be an entrepreneur in assisting with the growth of this business by being a brand ambassador and assisting to drive group tours through outreach and community partnership.


To perform the job successfully, the individual must be able to execute each essential duty satisfactorily.  Other duties, assignments and specific projects may be assigned at the discretion of management. 
  • Contribute to an environment that delivers on a transformational experience for both internal and external customers.
  • Demonstrate a strong use of engagement skills with all customers.
  • Build and maintain customer relationships to drive new traffic and assist in the growth of the tour business.
  • Build solid customer relationships that assist to generate proactive sales volume by increasing group and VIP tours through local connections.
  • Ensure a high level of customer service through extensive brand/product knowledge.
  • Be a leader in innovating each tour to be unique while sharing details about our factory and brand history keeping customers engaged.
  • Accurately process all POS transactions and capture of customer information.
  • Assist with shipping responsibilities, selling, and store maintenance if/when needed.
  • Adhere to all policies and procedures with emphasis on loss prevention.
  • Adhere to all safety policies and procedures on tours while being a leader in modeling “what’s right”
  • Assist in maintaining store visual and cleanliness standards daily.
  • Achieve sales goals for tours given.
  • Be a team player and model the Gibson Way daily.
  • Appropriately manage conflict and take ownership for your part in the team dynamic.
  • Contribute to a positive atmosphere that is fun, professional, productive, and team oriented.
  • High school diploma or equivalent
  • 2 years  of customer platform experience
  • Multilingual preferred
  • Strong attention to detail
  • Demonstrated Competencies required:
    • Public or Group Speaking
    • Change Agility
    • Listening
    • Collaborative Skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Lifting of tools and equipment parts of up to 25 pounds.
  • Must be able to stand for 8 to 10 hours per day.
*Gibson offers a competitive benefits package including medical, dental, vision, 401(k), vacation and paid time off.