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Concierge Manager

Job Location: Memphis, TN

10.05.2017

Gibson Brands, Inc., the world’s premier musical instrument manufacturer and the home of such preeminent brands as Gibson, Epiphone, Baldwin and Wurlitzer, is looking for a Concierge Manager to join the ream.

Position Summary:

The role of Concierge Manager is to manage, plan, coordinate, and direct the Concierge Program.

 Essential Duties & Responsibilities:

  • Implement/ensure that the implementation of the Concierge Program is done properly in store by effective branding, correct placement of assets and booth, and complete sets of all parts and products.
  • Developing a training manual to be provided to all dealers participating in the program.
  • Responsible for installing program and training all dealers and Concierge Program Specialists in the store.
  • Responsible for entering orders, building the bill of materials and monitoring the progress of the creation process.
  • Monitor receiving orders, confirming specs, and confirming deposits.
  • Answers all customer related questions as to orders and updates. Must keep the customer updated regularly with phone calls and emails to include photos and videos.
  • Track overall implementation and development of the program, and track the success by orders taken, orders completed, customer satisfaction, and average price per order.
  • Lead the expansion of the program by identifying dealers and working with the Project Manager to select future dealers.
  • Work with the Project Manager to recommend improvements to the program by providing feedback from the dealers as well as the customers.
  • Monitor all quality issues and discuss with the Project Manager as well as the Plant Manager to resolve.

Education & Experience:

  • Bachelor’s Degree is required
  • Guitar Knowledge
  • Great Communicator

This position is based out of Memphis.

*Gibson offers a competitive benefits package including medical, dental, vision, 401(k), vacation and paid time off. 


Please, no phone calls.