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Technical Support I

Job Location: Nashville, TN

10.05.2017

Gibson Brands, Inc. the world’s premier manufacturer of musical instruments and professional audio equipment, is seeking a Technical Support I specialist to join the IT Team.

Position Summary:

Reviews, analyzes, repairs, performs builds and evaluates information technology systems. Participates in IT asset management and Help Desk functions: answering and distributing trouble tickets, performing PC builds and repairs and participating in IT team projects. Reports to IT Manager.

Essential Duties & Responsibilities:

  • Participates in Help Desk functions: answering trouble tickets, allocating tickets to other IT staff as needed, oversees trouble ticket life cycle.
  • Will have daily responsibilities and accountabilities as required from IT management.
  • Performs PC builds, repairs and participates in overall system monitoring
  • Participates in small project teams to develop and implement innovative solutions to business problems/processes
  • Provides technical assistance to users working towards the resolution of operational problems.
  • Creates and maintains accurate system documentation and reports.
  • Collaborates with other IT staff company-wide to identify, analyze, and devise solutions to meet business needs.
  • Prioritizes inquiries and requests from end users
  • Other duties as assigned.

Education & Experience:

  • Associates Degree in Computer Science or related technical training.
  • 1-3 years’ experience in related field.
  • Has knowledge of commonly-used concepts, practices, and procedures.
  • Experience with administration of Microsoft Active Directory, computer hardware, software and various operating systems.