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Customer Service

If you have a comment or question about anything related to Gibson Musical Instruments, call our 24/7 Customer Service Dept. at 1-800-4GIBSON (1-800-444-2766), or send an email to service@gibson.com.

NEW! AOL Instant Messenger, Yahoo! Messenger, & MSN Messenger users can now IM Gibson Customer Service at customer.service1@gibson.com! Gibson Customer Service IM is available 9:00am-4:00pm CST Monday-Friday.

Gibson Europe Customer Service: Servicing Spain, Portugal, Austria, Belgium, Germany, Denmark, France, Great Britain, Italy, Luxembourg, The Netherlands, Norway, Sweden, and Switzerland, call 00 800 4GIBSON1 (00+800-444-2766-1) or email: Service.Europe@Gibson.com.

Gibson China Customer Service: Call 800-820-8841 (IN CHINA ONLY) or email: Service.China@Gibson.com.

For the complete Gibson Directory go here.

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Only a Real Gibson is Good Enough

In our constant effort to stand by our consumers, protect them, and bring them the finest products in the world, Gibson Guitar takes a firm and aggressive stance against all makers of counterfeit guitars and their distribution channels. These low-budget, inferior guitars are pale imitations of the quality, performance, and craftsmanship of real Gibsons. We continue to hear complaints from consumers and fans who have purchased one of these guitars from websites and auction sites thinking they were getting a real Gibson. The makers and sellers of counterfeits are scamming our global family of musicians and Gibson does not take it lightly. We would like to urge all our consumers not to be taken in by the works of dishonest sellers.

If a guitar is being sold for a fraction of what it would typically sell for, it is likely not a real Gibson guitar. The best way for consumers to protect themselves against fraud is to purchase your Gibson guitar from an authorized dealer, or consult one in advance. You can also call Gibson Guitar Customer Service at 1-800-444-2766—24 hours a day, seven days a week—for any inquiries or advice. We strongly urge all consumers to be careful and aware of this worldwide problem. At Gibson, we care about our consumers, our legacy, and our name. Remember, only a real Gibson is good enough.

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